Openings at NCR for Freshers Customer Engineer in Lucknow / May 2014

Company Details

Name NCR

Job Details



Job Description

Customer Engineer

Job Details:

Education College degree or certificate in electronics or computer technology is preferred.

Training Acceptable advanced training may consist of: One year of College level courses, equivalent military training, or training in electronics or computer technology.

One year of electronics or computer training at a recognized trade school to include both theory and in-class hands on time.

A+ Certification Experience Preferred Job-related experience in electronic or electromechanical devices preferred, but not required Previous experience as an electronics bench or rework technician Key Areas of Responsibility Customer Relations/Customer Satisfaction Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office).

Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.

Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures.